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How can we help?
Search our help articles, browse by topic, or jump straight to the action you need.
Browse by topic
Jump straight to the section that fits your question.
Ordering basics
Placing orders, multi-restaurant rules, notes, scheduling.
Read moreDelivery & pickup
Switching modes, fees, ETAs, tracking your order.
Read morePayment & cards
Adding cards, declines, security, default selection.
Read morePromo codes
Applying codes, why they fail, combining them.
Read moreRefunds & cancellations
How refunds work, timing, missing-item complaints.
Read moreAddresses & profile
Saved addresses, profile photo, phone, default settings.
Read moreRestaurant owners
Partnering with us, commission, weekly payouts.
Read moreRiders
Joining the fleet, vehicle requirements, payouts.
Read moreMost-asked questions
The shortlist customers ask most often.
How do refunds work and when do I see the money?
Once admin processes a refund (usually within 24 hours of a cancellation), the money is sent back to your card via Stripe instantly. Your bank typically shows it within 5–10 business days.
Read full answerWhy was my promo code rejected?
Most common reasons: expired, minimum order not met, already used, or the total usage limit was reached. The exact reason is shown when you try to apply it.
Read full answerWhat's the difference between delivery and pickup?
Delivery sends a rider to your address with a £2 fee (sometimes waived). Pickup means you collect from the restaurant yourself — no delivery fee.
Read full answerHow do I list my restaurant on FoodoZone?
Email partners@foodozone.com or use our Contact form. We'll review your menu and location, then onboard you with a tablet and restaurant-portal access.
Read full answer
Quick actions
Sometimes you don't need an article — you need a button.
Track an order
See live status, delivery time, or refund updates.
Manage payment methods
Add a new card, set a default, or remove an old one.
Edit saved addresses
Rename, add, or change your default delivery address.
Partner your restaurant
Get in touch with our partnerships team to join FoodoZone.
Still need a hand?
Our support team replies within 24 hours — often within a couple. Send a message and we'll help you sort it out.