How can we help?
Find answers fast
Browse by topic
Every help article, grouped the way people ask about them. Pick a topic to jump straight to its answers.
Do it yourself
Quick Actions
Sometimes you don't need an article, you need a button.
Got questions?
Most-asked questions
The ones customers ask us most. Tap one to read the answer.
How long until I see my refund?
Once admin processes the refund, the money is sent back to your card via Stripe instantly. Your bank usually shows it within 5–10 business days, sometimes sooner. The order detail page will show a green 'Refunded £X.XX to your card' line once it's done.
Why was my promo code rejected?
Most common reasons: the code has expired, the minimum order value isn't met, you've already used it (some codes are one-per-customer), or the code's total usage limit has been reached. The exact reason is shown when you try to apply it.
What's the difference between delivery and pickup?
Delivery brings the order to your saved address. Delivery fees start from £1.50 and vary by restaurant (some restaurants waive the fee above a certain subtotal). The exact fee is always shown in your cart and at checkout before you pay. Pickup means you collect the order from the restaurant yourself. There is no delivery fee, and the restaurant will mark the order 'Ready for pickup' when it's done.
Can I track my order?
Yes — open the order detail page (under 'Orders' in the user menu). The status timeline shows Placed → Accepted → On the way → Delivered (or 'Ready for pickup' → 'Collected' for pickup orders). The page polls every 15 seconds for live updates.
Why was my payment declined?
Common reasons: expired card, insufficient funds, your bank flagging the transaction, or 3D Secure verification needed. The exact reason from your bank is shown in the toast. If it was a 3DS challenge, retrying usually works.
How do I list my restaurant on FoodoZone?
Email food@foodozone.com or use the Contact page (pick 'General question' as the reason). We'll review your menu, location, and capacity, then onboard you with a tablet for receiving orders and access to the restaurant portal for managing your menu and prices.