6 matches across 2 categories for “Pickup”
Placing orders
Browse restaurants from the home page or /restaurants, pick a place, add dishes to your cart, then go to checkout. You'll pick a delivery address (or pickup), choose a saved card, and tap 'Place order'. Your card is charged immediately and the restaurant gets the order in real time.
Delivery vs pickup
Delivery brings the order to your saved address. Delivery fees start from £1.50 and vary by restaurant (some restaurants waive the fee above a certain subtotal). The exact fee is always shown in your cart and at checkout before you pay. Pickup means you collect the order from the restaurant yourself. There is no delivery fee, and the restaurant will mark the order 'Ready for pickup' when it's done.
On the restaurant page there's a Delivery / Pickup toggle right under the header. You can also switch at checkout. The fulfillment type is per-order, so you can mix and match across visits.
No. Pickup orders never pay a delivery fee. You still pay the flat £0.90 platform fee, which keeps the lights on for the rest of the platform.
It depends on the restaurant and your distance. Typical end-to-end (order → at your door) is 25–45 minutes. Pickup is usually ready 15–25 minutes after the restaurant accepts.
Yes — open the order detail page (under 'Orders' in the user menu). The status timeline shows Placed → Accepted → On the way → Delivered (or 'Ready for pickup' → 'Collected' for pickup orders). The page polls every 15 seconds for live updates.