Customer Terms & Conditions

FoodoZone is operated by FoodoZone Limited (Company Number: 17155371), whose registered office is at 34 Longcroft Road, Luton, LU1 5RX, United Kingdom. Email: food@foodozone.com.

These Terms govern your use of the FoodoZone website, application and ordering services.

By creating an account or placing an order, you agree to these Terms.

Nothing in these Terms affects statutory rights that cannot lawfully be excluded or restricted.

FoodoZone provides an online platform through which customers can browse participating restaurants and place orders.

The identity of the restaurant supplying the food should be made clear during the ordering process.

Restaurants remain responsible for the preparation, description, quality and food-safety compliance of food they supply, subject to applicable law and the particular contractual arrangements between FoodoZone and the restaurant.

You must provide accurate and current information when creating or using an account.

You are responsible for taking reasonable steps to protect your login credentials.

You should notify us promptly if you believe your account has been accessed without permission.

Before submitting an order, you should check:

• restaurant;
• selected items;
• quantities;
• delivery or collection address;
• applicable charges;
• total price; and
• other relevant order information.

You should be given an opportunity to correct relevant errors before submitting the order.

The checkout interface will make clear when placing the order creates an obligation to pay.

After an order is accepted, an electronic confirmation will be provided.

The price displayed before checkout may include, as applicable:

• food price;
• delivery charge;
• service/platform charge;
• applicable taxes; and
• any other clearly disclosed charge.

The total payable amount will be displayed before the order is submitted.

Any optional charge will only be applied in accordance with applicable law.

Payments are processed through Stripe or another payment method displayed at checkout.

You confirm that you are authorised to use the payment method submitted.

Payment may be declined or an order cancelled where payment cannot be authorised or where fraud or misuse is reasonably suspected.

Initially, delivery may be carried out by the restaurant or its delivery personnel.

FoodoZone may later introduce its own delivery partners or third-party delivery services.

The applicable delivery arrangement may vary by restaurant/order.

Delivery times displayed on FoodoZone are estimates unless expressly stated otherwise.

Customers are responsible for providing an accurate and accessible delivery address and reasonable delivery instructions.

You should remain reasonably available using the contact details provided while an order is being delivered.

Restaurants are responsible for providing legally required food and allergen information relating to their menu items.

If you have an allergy, intolerance or important dietary requirement, you should review the available allergen information and contact the restaurant directly where additional information is required before ordering.

Do not rely solely on free-text order or delivery notes to communicate a serious allergy.

FoodoZone should provide or facilitate access to legally required allergen information before an order is completed where required.

Restaurants control relevant menu availability and opening information provided through the platform.

An item may occasionally become unavailable after an order is submitted.

Where this occurs, the restaurant or FoodoZone may contact you regarding an appropriate resolution, replacement where agreed, cancellation or refund.

Promotional offers may have separate eligibility criteria, expiry dates and conditions.

Unless expressly permitted, promotional codes:

• cannot be exchanged for cash;
• cannot be duplicated or transferred for resale;
• may not be combined with other offers; and
• may be withdrawn where reasonably necessary because of fraud, misuse or an obvious error, subject to applicable consumer law.

Where FoodoZone allows reviews or other user content, you must not submit content that is unlawful, fraudulent, threatening, discriminatory, defamatory, infringing or intentionally misleading.

We may moderate or remove content where reasonably necessary to operate or protect the service or comply with law.

You must not:

• use FoodoZone fraudulently;
• attempt unauthorised access;
• interfere with platform security;
• misuse promotions;
• impersonate another person;
• submit false payment information;
• scrape or exploit the platform contrary to applicable law or our rights; or
• use the service for unlawful purposes.

We may restrict access where reasonably necessary to address serious misuse, fraud, security threats or legal obligations.

FoodoZone branding, software, platform design, graphics and original content owned by FoodoZone Limited remain the property of FoodoZone Limited or its applicable licensors.

Restaurant names, trademarks, photographs and menu content may belong to the relevant restaurant or other rights holder.

No intellectual-property rights are transferred to users merely by using the service.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, these Terms do not exclude liability that cannot legally be excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

Nothing in these Terms removes statutory consumer rights relating to goods or services that are faulty, not as described or otherwise fail to meet applicable legal requirements.

We aim to keep FoodoZone available and functioning reliably, but uninterrupted availability cannot be guaranteed.

We may reasonably perform maintenance, security updates or technical changes.

Personal data is processed in accordance with the FoodoZone Privacy Policy and Cookie Policy.

We may update these Terms for future use of FoodoZone to reflect changes to the platform, law, security requirements or business operations.

Where required, significant changes will be appropriately communicated.

Changes will not retrospectively remove statutory rights relating to orders already placed.

These Terms are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Nothing in this clause removes any mandatory right a consumer may have to bring proceedings in another applicable UK jurisdiction.

Questions or complaints can be sent to food@foodozone.com, or by post to: FoodoZone Limited, 34 Longcroft Road, Luton, LU1 5RX, United Kingdom.