Frequently asked questions

Unavailable items are hidden automatically from the restaurant page. If something becomes unavailable between adding it to your cart and placing the order, we'll let you know at checkout and refund the affected line. The rest of your order goes through normally.

If the restaurant cancels — typically because they're out of stock or unexpectedly closed — your order status will flip to 'Cancelled'. Our admin team processes the refund within 24 hours, usually faster.

Once admin processes the refund, the money is sent back to your card via Stripe instantly. Your bank usually shows it within 5–10 business days, sometimes sooner. The order detail page will show a green 'Refunded £X.XX to your card' line once it's done.

We're sorry. Use the Contact page (pick 'Complaint about an order' as the reason), include your order number, and describe what was wrong. Our team will look into it and arrange a partial or full refund where appropriate.

Taste is subjective, so we don't refund for personal preference. But if the food arrived cold, late, damaged, or wasn't what you ordered, we absolutely will — contact us and we'll sort it.

No percentage commission. We charge a flat £0.80 per order (VAT included), taken off your weekly payout, so on a £25 order you get £24.20. Refunded orders and walk-in sales on your till aren't charged. Customers pay their own flat £0.90 platform fee on top of their total.

We handle this automatically. The refund amount is deducted from your next weekly payout — no admin work for you. Full details on your earnings page.